Privacy Policy

What We Collect

  • Contact: name, email, phone number
  • Shipping: address, city, pincode, state
  • Order details: items, personalization, transaction reference
  • Technical: basic device and usage information (for analytics)

How We Use Your Data

  • Process orders and deliver products
  • Provide customer support and resolve issues
  • Send order updates and important service communications
  • Improve our website and services (aggregated analytics)

Consent

When you provide personal information to place an order, verify payment, arrange delivery, or request a return, you consent to our collection and use for that specific purpose. For secondary uses (like marketing), we will ask for your explicit consent or offer an opt‑out.

Withdraw consent anytime by emailing support@urpassport.com. After withdrawal, we will stop non‑essential communications and limit processing to what is legally required.

Disclosure

We may disclose personal information if required by law or if you violate our Terms. We do not sell your data.

Platform & Payments

Orders are processed using secure third‑party payment gateways. Card details are not stored by us; payment data is handled under PCI‑DSS standards by the gateway providers. We transmit only what is necessary to complete your transaction.

Third‑Party Services & Transfers

We share limited data with service providers (couriers, payment processors, email/SMS providers) strictly to perform services. These providers may operate in other jurisdictions; your data may be subject to local laws where their facilities are located.

Once you leave our site or interact with a third‑party website/app, their policies apply. Review their privacy statements as needed.

Cookies

  • Session cookies: remember your browsing/session state
  • Cart cookies: store items added to your cart
  • Analytics cookies: understand site performance in aggregate

You can disable non‑essential cookies in your browser settings. Some features may not function without certain cookies.

Retention

Order records are retained for up to 24 months for service, warranty, and legal purposes. You may request deletion of contact details by emailing support; transactional records may be retained as required by law.

Security

We use reasonable administrative and technical safeguards. Payment is processed via secure gateways; we do not store card details. Access to data is restricted to authorized personnel.

Sharing

We share only what is necessary with shipping partners and payment providers. We do not sell your personal information.

Your Rights

  • Access: request a copy of your personal data
  • Correction: update inaccurate information
  • Deletion: request removal of contact details we store
  • Opt‑out: unsubscribe from non‑essential communications

Age of Consent

By using this site, you confirm you are at least the age of majority in your jurisdiction or have consent to allow your minor dependents to use this site.

Changes to This Policy

We may update this Privacy Policy periodically. Updates take effect when posted. If material changes occur, we will highlight them here. Continued use of the site after changes means you accept the updated terms.

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